HOLIDAY PARK ASSISTANT

Based in beautiful Eildon Jerusalem Creek Marina and Holiday Park (JCMHP) is looking for an assistant to help with maintenance, development and customer service requirements.

This position is to assist and ensure that all amenities, facilities and surrounds are maintained and presented to a high standard of quality reflecting the needs and expectations of customers.

Working with a team to conduct work activities to deliver the "Premier Holiday Park Experience" at Eildon and beyond.

Key Responsibilities & Duties:

• Report to the Holiday Park manager.
• Work to a high standard to maintain services, facilities that are attractive to potential guests and delivering expectations of new and current users.
• Carry out foreshore maintenance and park cleaning services as identified / instructed.
• Work effectively with others to maintain services as required.
• Understand organisational goals and objectives to help effectively and efficiently achieve these objectives.
• Work within company HR policies and procedures.
• Work in accordance with occupational health and safety requirements.
• Help with the regular maintenance and scheduled servicing of all equipment including but not limited to; heavy machinery, vehicles, motor bikes, small motor equipment, pumps, winches, workshop equipment, washing machines, dryers, and playgrounds.
• Liaison with customers at the Holiday Park

Organisational Development

• Work closely with manager and staff in identifying opportunities for productivity gains, workplace continuous improvement, performance enhancement and skill acquisition.
• Be open to assessment and implementation of opportunities for change where appropriate.

In addition to the duties as specified, the following standards/duties shall apply:

Customer Services Standards

• Promote the JCMHP customer service charter through the management and compliance with JCMHP Park Rules.
• Provide a consistently high level of service to our customers in a prompt and pleasant manner.
• Ensure accurate and prompt registration of all customer requests within the JCMHP request system and respond to assigned requests within a prescribed timeframe.
• Maintain the highest ethical standards and confidentiality in dealing with our customers and each other.
• Develop individual skills and knowledge that will better serve our customers.

Occupational Health & Safety/Risk Management

• Take reasonable care for your own health and safety and for the health and safety of anyone else who may be affected by your acts or omissions at the workplace.
• Co-operate with your employer with respect to any action taken by the employer to comply with any requirement imposed by or under the Health & Safety Acts, Work Safe Regulations and Codes of Practice.
• Work within Occupational Health & Work Safe Acts, Regulations and Codes of Practice.

Personal Development & Conduct

• Identify training and development needs for yourself and participate in training programmes for improvement.
• Ensure adherence to JCMHP Code of Conduct, Equal Employment Opportunity, Privacy procedures and other policies and programs.

JUDGEMENT AND DECISION MAKING:

This position exercises significant independent judgement in regard to:

• Interpretation, assessment and advice relating to the delivery of JCMHP customer expectations and services;
• To make an informed decision and follow it through in a timely manner.

Please forward your resume and a letter addressing the selection criteria to:

phil.campbell@jerusalemcreek.com.au.

Bar Attendant

The Bar allrounder will serve alcohol under the regulations of the Responsible Service of Alcohol charter as well as perform other activities required by the business. Some of these tasks are serving in the supermarket, assisting with deliveries, activity hire, fuel calls, clearing tables, cleaning, stock checks, stock rotation & coffee making.

Key Responsibilities & Duties:

• Serve alcohol to customers within the RSA guidelines
• In a timely & professional manner where required delivery prepared meals to customers to ensure they are received while still hot
• Process food orders, drink requests & supermarket purchases through the relevant register
• Make Coffee
• Mark off deliveries & ensure the delivery docket / invoice match the stock received.
• Put stock away following the stock rotation guidelines
• Attend to fuel calls
• Answer phone & two-way radio calls
• Process activity hires & where necessary physically walk customers through the hire requirements
• Boatel check ins
• Other reasonable duties as required
• Maintain a positive & professional approach with co-workers & customers

Qualifications /Skills:

Required

• Current Responsible Service of Alcohol certificate
• Customer Service Focus
• Have a Team Player attitude
• Attention to detail
• The ability to perform multiple tasks concurrently.

Desired

• Experience working in the hospitality industry

Equipment Management:

• Ability to identify faulty equipment in a timely manner & identify the cause of the issue so that maintenance can be arranged. Relay this to the supervisor or a member of the Management Team.

Liaison / Representation:

• Liase with all staff and Management at Jerusalem Creek Marina & Holiday Park (JCMHP)
• Communicate with Customers in a respectful & professional manner

Planning:

• Have the ability to manage your activities for the day / week to ensure completion
• When allocated a task of responsibility such as ordering ensure it is submitted to allow sufficient time for delivery and any other activities required prior to the need of the items.
• Time Management

Customer Service Standards:

• Have a strong customer service focus
• Provide a consistently high level of customer service & promote JCMHP & SCHP in a pleasant manner
• Maintain high ethical standards & confidentiality when dealing with customers & colleagues

Occupational Health & Safety:

• Performing general physical activities that require considerable use of your arms & legs. Moving your whole body such as climbing, walking, lifting, balancing, stooping & handling of materials
• Take reasonable care of your own health & safety and for the health & safety of anyone else who may be affected by your acts or omissions at the workplace
• Co-operate with your employer with respect to any action taken by the employer to comply with any requirement imposed by, or under the Health & Safety Act, Work Safe Regulations & Codes of Practice
• Work within Health & Safety Act, Work Safe Regulations & Codes of Practice
• Comply with JCMHP & SCHP Emergency Management Policy & Procedures
• Maintain the requirements as set out in the Responsible Service of Alcohol charter

Personal Development & Conduct:

• Build relationships with colleagues based on mutual trust and respect
• Have a calm & tolerant demeanour throughout all areas of the business
• Be willing to learn new skills

Interpersonal skills:

• Ability to advocate & negotiate
• Ability to clearly & effectively communicate with colleagues & customers
• Ability to calmly handle conflict situations
• Ability to work as part of a team

Reporting Structure:

• The Bar Allrounder will report to the Weekend Supervisor or the Retail Food & Hospitality Manager

Please forward your resume and a letter addressing the selection criteria to:

info@jerusalemcreek.com.au.

Junior

The Junior allrounder will perform activities as per the roster unless a need is seen by the Shift Supervisor to move to another area within the business on the day. Duties to perform may include taking orders on the Takeaway / Bistro register, serving customers in the Supermarket, preparing hot drinks for customers, clearing tables, cleaning, stocking shelves, issuing gate passes, doing dishes & assisting in the kitchen.

Key Responsibilities & Duties:

• Take customer orders for meals and non-alcoholic beverages at the Takeaway or Bistro Register
• Prepare hot beverages & milkshakes ordered by customers
• Deliver customer meals & drinks using the method nominated on the day
• Process supermarket purchases through the relevant register
• Assist to make the Bistro & store ready for service
• Assist customers with queries
• Clear tables, (this includes cleaning the table & chairs, taking dishes to the kitchen, scraping them, wiping salt & pepper shakers, emptying utensil holders and sterilising them
• Assist with dishes when requested to by the shift supervisor
• Assist in the kitchen when requested to by the shift supervisor
• Polish Cutlery
• Cleaning
• Stocking shelves
• Issuing Gate passes
• Other reasonable duties as required
• Maintain a positive & professional approach with co-workers & customers

Qualifications /Skills:

• Customer Service Focus
• Have a Team Player attitude
• Attention to detail
• Can Do attitude
• The ability to perform multiple tasks concurrently.
• If over 18 RSA certificate is desired but not essential

Liaison / Representation:

• Communicate with Customers & co-workers in a respectful & professional manner

Planning:

• Time Management
• Reliability
• Punctuality

Customer Service Standards:

• Have a strong customer service focus
• Provide a consistently high level of customer service & promote JCMHP in a pleasant manner
• Maintain high ethical standards & confidentiality when dealing with customers & colleagues

Personal Development & Conduct:

• Build relationships with colleagues based on mutual trust and respect
• Have a calm & tolerant demeanour throughout all areas of the business
• Be willing to learn new skills

Interpersonal skills:

• Ability to advocate & negotiate
• Ability to clearly & effectively communicate with colleagues & customers
• Confidence to escalate conflict situations to the shift supervisor or Retail, Food & Hospitality Manager
• Ability to work as part of a team

Reporting Structure:

• The Junior Allrounder will report to the Shift Supervisor

Please forward your resume and a letter addressing the selection criteria to:

info@jerusalemcreek.com.au.