Current
Vacancies

Thank you for your interest in a position with us.

Interested in applying?

Should you have any further questions about the roles below, please contact the team on 03 5774 2585.

To apply for one of these roles please forward your resume and a letter addressing the selection criteria to info@jerusalemcreek.com.au.

HOLIDAY PARK ASSISTANT

Date posted: 04/08/2022
Date closing: 30/09/2022

Based in beautiful Eildon Jerusalem Creek Marina and Holiday Park (JCMHP) is looking for an assistant to help with maintenance, development and customer service requirements.

This position is to assist and ensure that all amenities, facilities and surrounds are maintained and presented to a high standard of quality reflecting the needs and expectations of customers.

Working with a team to conduct work activities to deliver the "Premier Holiday Park Experience" at Eildon and beyond.

Key Responsibilities & Duties:

  • Report to the Holiday Park manager.
  • Work to a high standard to maintain services, facilities that are attractive to potential guests and delivering expectations of new and current users.
  • Carry out foreshore maintenance and park cleaning services as identified / instructed.
  • Work effectively with others to maintain services as required.
  • Understand organisational goals and objectives to help effectively and efficiently achieve these objectives.
  • Work within company HR policies and procedures.
  • Work in accordance with occupational health and safety requirements.
  • Help with the regular maintenance and scheduled servicing of all equipment including but not limited to; heavy machinery, vehicles, motor bikes, small motor equipment, pumps, winches, workshop equipment, washing machines, dryers, and playgrounds.
  • Liaison with customers at the Holiday Park

Organisational Development

  • Work closely with manager and staff in identifying opportunities for productivity gains, workplace continuous improvement, performance enhancement and skill acquisition.
  • Be open to assessment and implementation of opportunities for change where appropriate.

In addition to the duties as specified, the following standards/duties shall apply:

Customer Services Standards

  • Promote the JCMHP customer service charter through the management and compliance with JCMHP Park Rules.
  • Provide a consistently high level of service to our customers in a prompt and pleasant manner.
  • Ensure accurate and prompt registration of all customer requests within the JCMHP request system and respond to assigned requests within a prescribed timeframe.
  • Maintain the highest ethical standards and confidentiality in dealing with our customers and each other.
  • Develop individual skills and knowledge that will better serve our customers.

Occupational Health & Safety/Risk Management

  • Take reasonable care for your own health and safety and for the health and safety of anyone else who may be affected by your acts or omissions at the workplace.
  • Co-operate with your employer with respect to any action taken by the employer to comply with any requirement imposed by or under the Health & Safety Acts, Work Safe Regulations and Codes of Practice.
  • Work within Occupational Health & Work Safe Acts, Regulations and Codes of Practice.

Personal Development & Conduct

  • Identify training and development needs for yourself and participate in training programmes for improvement.
  • Ensure adherence to JCMHP Code of Conduct, Equal Employment Opportunity, Privacy procedures and other policies and programs.

JUDGEMENT AND DECISION MAKING:

This position exercises significant independent judgement in regard to:

  • Interpretation, assessment and advice relating to the delivery of JCMHP customer expectations and services;
  • To make an informed decision and follow it through in a timely manner.

Should you have any further questions about the role, Jerusalem Creek Marina and Holiday Park, please contact Phil Campbell, on 03 5774 2585.

Please forward your resume and a letter addressing the selection criteria to:

phil.campbell@jerusalemcreek.com.au.

Who we are, what our organisational culture is, what kind of clientele we work with

 

Jerusalem Creek

Jerusalem Creek Marina & Holiday Park has been owned by Bruce & Toni Vance since 2009. The Business has been operating since 1932.  It is an extremely diverse business with an aim to create unique experiences.

The business consists of a 130 birth Marina located behind café 501 bar & grill, a 200 site caravan park, fuel barge, mini supermarket, bottle shop, bistro, bar, takeaway food, accommodation & activity hires. There are a range of services we also provide such as Houseboat slipping & Maintenance.

The Marina & Holiday Park has a beautiful backdrop of Lake Eildon situated in North Central Victoria. Creating a uniquely positive experience which encourages our customers to return time & time again.

It is the goal of Jerusalem Creek marina & Holiday Park to create a world class facility & a memorable experience for all who use & visit our facilities.

Our clientele are mostly tourists & we find ourselves as busy as we could possibly be during the 12-16 week peak season.

Jerusalem Creek Marina & Holiday Park has a culture that does not tolerate discrimination, bullying, harassment or racial vilification. It is an environment where it is important to work closely as a team as great team spirit is a crucial component of brilliant customer service & success. There is a great energy to be felt when you are a member of the Jerusalem Creek Marina & Holiday Park Team.

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JERUSALEM CREEK MARINA

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LOCATION

501 Jerusalem Creek Rd
Eildon VIC 3713

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